PANDORA warrants all products against defects in materials and workmanship under ordinary consumer use for a period of ONE (1) YEAR from the date of the original retail purchase. During these warranty periods, if a defect arises in the product, and you follow the instructions for returning the product, PANDORA will at its option, to the extent permitted by law, either (i) repair the product using new or refurbished parts, at PANDORA’s expense; (ii) replace the product with a new product that is equivalent to the product that is to be replaced; or (iii) refund to you all or part of the purchase price of the product. PANDORA shall have no obligation to repair, replace, or refund until defective product is returned to PANDORA. A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever period is longer. When a refund is given, the returned product becomes PANDORA’s property.
Obtaining Warranty Service
For specific instructions about how to obtain warranty service for your PANDORA product, please contact PANDORA’s customer service. PANDORA’s customer service may be reached by:
- Email: [email protected]
- Tel: 410-309-0200; ask for Consumer Affairs
- Fax: 443-766-1956
- Mail to: PANDORA Jewelry 8671 Robert Fulton Drive Columbia, MD 21046 Attn: Warranty Service
You may also obtain warranty service for your PANDORA product by contacting an authorized PANDORA retailer. You may locate the nearest authorized PANDORA retailer via the World Wide Web at http://www.pandora.net/en-us/stores.
Exclusions and Limitations
This limited Warranty applies only to products manufactured by PANDORA. This Limited Warranty does not apply to damage caused by accident, abuse, misuse, misapplication, or use of non-PANDORA products. Using non-PANDORA beads can damage PANDORA bracelets. Stretching of PANDORA chains and bracelets is not considered a manufacturing defect. Do not expose your PANDORA products to harsh chemicals or environments, as they can alter the appearance of the product. These include, but are not limited to, liquid silver polish, pools, hot tubs, and spas. Please refer to the cleaning and care instructions for additional information on caring for and protecting your PANDORA product. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your PANDORA product.
THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, PANDORA SPECIFICALLY DICLAIMS ANY AND ALL SATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF PANDORA CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. PANDORA IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY LEGAL THEORY. NO PANDORA RETAILER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS LIMITED WARRANTY.
Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions and limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. To the extent that such rights cannot be disclaimed under applicable law, this Limited Warranty does not affect such rights.
Product Use & Care
PANDORA jewelry products are made in Thailand.
We recommend that customers remove jewelry before going to bed or participating in physical activity. Exposure to certain harsh chemicals or environments will result in compromising the integrity of your jewelry. This includes, but is not limited to the following: perspiration, cleaning agents, chlorine, salt water, and silver polish.
Cleaning Your Jewelry
Pour a small amount of lukewarm water and use a small, soft toothbrush to clean your jewelry. Toothbrushes are ideal for cleaning jewelry with intricate details, which can otherwise be difficult to clean. If the dirt is hard to remove, soak the jewelry in clean water. This particular cleaning method should not be used to clean jewelry with cultured freshwater pearls (see Cultured Freshwater Pearls for more details)
A silver polishing cloth is a great tool to make your sterling silver shine again if the pieces have become dull. However, it will not remove scratches. Silver-polishing clothes may be purchased from PANDORA retailers or your local goldsmith.
Using the tumbler with the PANDORA ESSCENCE COLLECTION and PANDORA Rose is not recommended.
Your authorized PANDORA retailer is happy to offer jewelry cleaning services tailored especially for your PANDORA products.
These innovative products deserve special care, so kindly follow out recommendations to ensure they remain beautiful and lasting keepsakes of your unforgettable moments. Maintain the beautiful shine and unique finish by polishing PANDORA ROSE products with a soft cloth. Dampen the cloth in lukewarm water, adding a small amount of mild soap, and rub gently on jewelry. Rinse with clean water and pat dry with soft cloth. If jewelry id particularly dirty, soak for 5 to 10 minutes. Use of silver polishing liquids, silver dips, ultrasonic cleaning and a tumbler should be avoided. PANDORA polishing cloths with cleaning compound are not recommended for PANDORA Rose jewelry. Do not expose to harsh chemicals, perfumes, lotions, and remove jewelry prior to bathing or swimming. Please note that then warm pink-hued color may intensify with age due to tarnishing, adding to the jewelry’s beautiful, vintage appeal. It is normal for the finishing to wear off over time. PANDORA’s warranty does not cover this wear and tear.
Storing Your Jewelry
Jewelry should be stored away from natural sunlight and heat in a protective (lined) jewelry box or a tarnish-resistant pouch. It can also be stored in a plastic zip lock bag made of Mylar or polyethylene. Never use polyvinyl plastic bags, such as trash liners as they contain sulfur compounds, or rubber containers which will make sterling silver tarnish faster and possibly turn black. Do not store your jewelry in the bathroom. Please note that our PANDORA white gift boxes are not made for long term storages they are not airtight and tarnishing will occur over time.
Gold and silver are soft metals and become worn with use. This is true for all genuine jewelry. Depending on the degree of use, it is important that clasps, mounts, and soldering are checked.
The PANDORA bracelet stretches over time as weight is put on the bracelet. The chain, commonly called a snake-chain bracelet, is made of many little rings which are twisted very tightly into the chain. When buying a new bracelet it should be fairly tight. There should be no more than a thumb-space between your wrist and the bracelet.
PANDORA ESSENCE Collection
To preserve the flexibility of the snake chain bracelet, the charms should be lightly dragged onto it, never forcefully pushed. The bracelet’s clasp should always be opened to put the bracelet on or take it off. Rolling the bracelet over the hand without opening it will put unnecessary strain on it, which may result in damage. The multi-strand fabric bracelets are wax coated to protect the fibers and provide a stylish finish. The wax coating will disappear over time; this is a result of wear and tear and not considered a defect. When putting charms on the strand bracelet, it is important that you hold onto the sterling silver parts and not the fabric itself in order to prevent it from coming loose from the joint. The sterling silver bracelets can be filled up with charms while the strand bracelets should be worn with a maximum of nine charms regardless of bracelet length. The bracelets have been specially developed for the PANDORA ESSENCE COLLECTION and are not meant to be used with Moments charms, nor can the PANDORA ESSENCE COLLECTION charms on moment’s bracelets.
Oxidation disappears with time. This is considered normal wear and tear and is not a defect. Things which may cause oxidation to fade include: perspiration, chlorine, perfumes, cleaning agents, and silver polish. We do not recommend using silver polishing liquid. Oxidized (dark) jewelry does not benefit from being dipped in silver polishing liquid, as it destroys the oxidation.
Cultured Freshwater Pearls
Try to prevent your cultured freshwater pearls from being exposed to water, makeup, creams, chemicals and cleaning agents. Cultured freshwater pearls cannot withstand silver polish. Do not use a silver polishing cloth as it may dull your pearls. Instead we recommend mild soap mixed with lukewarm water. Use your fingers to gently clean your jewelry. Do not use a brush. Pat dry and lay flat until completely dry.
All enamel is Italian made without glass, which makes it more durable.
Leather is a natural product that will benefit from careful protection. Do not use in water or other liquids that may cause discoloration. Leather can stretch and relax over time; stretching is not a defect in this product. As a natural feature of genuine leather, you may notice gentle shading and variations of color. You may also experience a change in the shade of color due to oils in the skin and the addition to the bracelet or necklace. Use a maximum of 7-9 charms. When adding charms to the new leather bracelets, please take care to hold bracelet steady and twist the charm onto the bracelet. Be careful not to twist the leather part of the bracelet when adding the charms, as the leather may be at risk for being damaged.
Color cords are made of synthetic fibers, which may become damaged or discolored if submerged in water.
PANDORA AND PANDORA RETAILERS ARE NOT HELD RESPONSIBLE FOR ERRORS IN PRINTING OR CHANGES IN ITEM NUMBER AND PRICES.