I waited almost a month to receive the Pandora Style Silver Love Letter Dangle pendant. The shipping was so slow it tested my patience. When it arrived, there wasn’t even a brand packaging box—just a plain paper box, which felt completely unworthy of the price. The customer service was indifferent and gave perfunctory replies when I asked about the packaging issue. The actual color of the item is duller than in the pictures. The overall experience was very disappointing.