Warranty Policy

We stand behind the quality of our jewelry and offer a limited warranty on all products purchased through our official online store or authorized retail partners.

Standard Warranty

All jewelry items are covered by a 1-year limited warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal consumer use.

What Is Covered

• Manufacturing defects in metals, clasps, settings, or closures
• Stone settings that fail under normal wear
• Plating defects that occur within the warranty period under proper care conditions

What Is NOT Covered

• Normal wear and tear, including minor scratches and natural tarnishing
• Damage caused by accident, misuse, neglect, or improper care
• Damage from exposure to chemicals, chlorine, saltwater, perfumes, or harsh cleaning agents
• Unauthorized modifications, repairs, or alterations by third parties
• Lost or stolen items
• Stretching of chains or bracelets
• Products purchased from unauthorized sellers or third-party marketplaces

If you believe your item has a manufacturing defect covered under warranty, please follow these steps:

1. Contact us — Reach out to our customer care team with your order number, a description of the issue, and clear photographs of the defect.
2. Assessment — Our quality team will review your claim and may request additional information or ask you to return the item for inspection.
3. Resolution — If the claim is approved, we will either:
   • Replace the item with an identical or equivalent product (subject to availability), or
   • Issue a refund for the original purchase price.

Please have the following ready when making a claim:

• Original proof of purchase (order confirmation or receipt)
• A description of when and how the defect was noticed
• Clear photographs showing the issue

• This warranty is only valid for the original purchaser and is non-transferable unless otherwise stated.
• A replacement item will assume the remaining warranty period of the original item, or 90 days from the date of replacement — whichever is longer.
• We reserve the right to determine whether an item qualifies for warranty service after inspection.
• This warranty is valid only for products purchased through authorized channels. We cannot verify the authenticity or condition of items obtained from unauthorized sellers.
• This warranty provides specific legal rights. You may also have additional consumer rights that vary by jurisdiction.

If your jewelry requires attention outside the warranty period, we may still be able to help. Contact our customer care team to discuss available options, which may include:

• Professional cleaning and polishing services
• Re-plating services for gold-plated items
• Clasp and closure replacement
• Stone re-setting

Service fees and turnaround times will be communicated after we assess the item. All post-warranty services are subject to availability.